Gaya APA
Oakland, J, S. (1993).
Total Quality Management: The Route to Improving Performance (2).
Oxford:
Butteworth-Heiemann, Ltd..
Gaya MLA
Oakland, John, S..
"Total Quality Management: The Route to Improving Performance".
2
Oxford:
Butteworth-Heiemann, Ltd.,
1993.
Buku Text.